Abitare Living

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Refund and Returns Policy

‌Effective Date: September 15, 2026‌

Welcome to the official Refund and Returns Policy of Abitare Living, accessible at our e-commerce website www.abitarelivings.com. As a community of outdoor enthusiasts dedicated to eco-friendly, practical outdoor living goods, we build all our gear to last through countless outdoor adventures, and we design this clear policy to ensure every one of our 34k happy customers can shop with full confidence, while explicitly upholding our strict no pure partial or full only-refund rule across all eligible and ineligible scenarios. All terms outlined below apply to every order of our outdoor adventure essentials placed on our platform after the effective date of this policy.

1. Core Eligibility Rules for Valid Returns

To initiate a return process for your purchased outdoor living goods, your submitted request must meet all of the following requirements without exception:

  • Your return request must be submitted no later than 30 calendar days after you successfully receive your ordered items, with proof of delivery confirmation from our logistics system.
  • All items you return must be completely unused, with all original product tags, protective packaging, user manuals and accompanying accessories fully intact, and must be in a fully resalable condition. Used products that show signs of field use, fabric stains, scratch marks on metal parts, or washed materials that cannot be resold are not eligible for returns. For example, a weatherproof picnic blanket you have already taken out for use on a campsite or a portable camp stove that has been ignited will not be accepted for return.
  • You must provide the original order confirmation number that was sent to your registered email address at the time of purchase, so our support team can quickly locate your order record and verify the details of your returned items.
  • You are required to ship the returned items back to our designated return address, and provide us with the tracking number of the return shipment once it is dispatched.

We strictly do NOT accept any requests for only-refund without physical return of the purchased goods, under any non-damaged, non-missing-part circumstances. No full or partial monetary refund will be processed before our warehouse team completes full inspection of your returned items and confirms they meet all the above eligibility criteria. This no only-refund rule applies to all product categories sold on our store, including portable camp tableware, weatherproof picnic essentials, insulated drink holders, portable outdoor stoves, waterproof camping backpacks and hanging outdoor lanterns.

2. Exceptional Handling for Damaged or Missing Parts

In the scenario where your ordered outdoor gear arrives at your address with missing parts or accessories within 48 hours of you signing for the delivery, you are not required to return the entire product to get a resolution:
You only need to reach out to our customer support team via our official email [email protected] or our contact phone +352 7876761, provide clear photos or short video proof of the missing parts or visible damage on the item, and we will arrange a free replacement of the missing components or a full replacement of the entire product at no extra shipping cost to you. No pure monetary only-refund requests are allowed for this scenario, and we will never provide you with a direct full or partial cash refund without replacing the corresponding product or missing accessory first.

3. Return Shipping Fees and Refund Processing Process

For all eligible valid returns that meet our eligibility requirements:

  1. Once our warehouse team receives your returned items and passes the full resalability inspection, our support team will first send you an official inspection confirmation email.
  2. You are required to cover the cost of the return shipment to our registered address at 7 Rue Nicolas Glesener, L-6131 Junglinster, Luxembourg, unless the return is caused by our confirmed shipping error, such as us sending you an incorrectly sized or mismatched product that does not match your original order.
  3. After the inspection is fully approved, we will process the corresponding full refund of your original product purchase amount, and the refund will be credited back to your original payment method within 5-7 business days. Please note that we will never issue any refund before your physical returned items arrive at our facility and pass our inspection, and no request for only-refund without sending back the purchased goods will ever be approved.

4. Non-Eligible Returns and Special Statements

The following situations are not eligible for any return or refund processing:

  • Products that have been used, washed, modified, damaged by improper operation or improper storage.
  • Return requests submitted after the 30-day window after delivery confirmation.
  • Custom engraved or personalized outdoor gear that is made exclusively for your individual order.
  • Items purchased during final clearance flash sales that are marked explicitly as non-returnable on their respective product pages.

If you have any questions about our Refund and Returns Policy, you can contact us at any time via our official email [email protected], our public contact phone +352 7876761, or send mail to our registered address 7 Rue Nicolas Glesener, L-6131 Junglinster, Luxembourg. Our support team will respond to your inquiry within 3 working days, to help you resolve any return related issues for your outdoor living purchases from www.abitarelivings.com.