Privacy Policy – Abitare Living

‌Effective Date: September 15, 2026‌

Welcome to the privacy policy of Abitare Living, accessible at our official website www.abitarelivings.com. We are a team of outdoor enthusiasts dedicated to eco-friendly, practical outdoor living goods, committed to making reliable, accessible outdoor living gear that lets more people step outside and connect with nature freely. This Privacy Policy is designed to clearly explain how we collect, use, store, protect, and share your personal information when you interact with our e-commerce platform, purchase our outdoor adventure essentials, browse our content, or engage with our customer support services. We take your data privacy extremely seriously, and we have structured this document to be transparent, easy to navigate, and fully aligned with global data protection standards, so every one of our 34k happy customers can shop with complete confidence when preparing for their next outdoor journey with us.

1. Information We Collect From You

We only collect information that is necessary to deliver our premium outdoor living products and seamless shopping experience to you. The categories of information we gather include:

‌Personal Identification Information‌: When you create an account, place an order, or contact our customer service team, we collect your full name, billing and shipping address, email address, and contact phone number (+352 7876761 is our official public contact line, which you may choose to share with us when you reach out for support). This information is critical for processing your orders, dispatching your weatherproof picnic essentials, portable camp tableware, insulated drink holders and other outdoor gear to the correct location, and sending you real-time shipping tracking updates as soon as your order ships out.
‌Payment Information‌: We work with fully PCI-DSS compliant payment processors to handle all your transaction details, including credit card numbers, billing verification codes, and payment account details. We do not store full payment card information on our own servers at any point, to eliminate unnecessary data security risks for our customers.
‌Website Usage Data‌: As you browse www.abitarelivings.com, we automatically collect non-identifiable usage information including your IP address, browser type, device model, pages you viewed on our store, time spent on each product page, search queries you entered related to our outdoor gear collection, and click-through paths across our site. This data helps us optimize our website layout, make it easier for you to find the perfect portable outdoor stoves, waterproof camping backpacks, hanging outdoor lanterns and other adventure essentials that match your needs.
‌Voluntarily Submitted Information‌: When you leave product reviews, participate in our customer satisfaction surveys, submit feedback about our eco-friendly product designs, or reach out to ask questions about our shipping policies, return rules, or product compatibility (for example, inquiries about whether our insulated drink holders fit 500-750ml water bottles), you may choose to share additional personal details with us, which we will only use to respond to your request and improve our service quality.
‌Communications Records‌: If you contact us via our official email [email protected], our phone line, or our on-site customer support chat, we keep records of these conversations to ensure we resolve your issues efficiently, such as processing your requests for free replacements for missing parts and accessories that arrive with your outdoor gear, or assisting you with order modification requests within 2 hours of payment as outlined in our order policies.

2. How We Use Your Collected Information

All the personal information we gather is used exclusively for legitimate, service-related purposes that enhance your shopping experience, and we never misuse or resell your data for unauthorized commercial uses. The core use cases include:

‌Order Fulfillment and After-Sales Support‌: We use your contact and shipping details to process every step of your purchase, from confirming your order payment, arranging shipment to your provided address, sending you tracking information once your order leaves our warehouse, to following up when your package is out for delivery. If your outdoor gear arrives with missing parts or accessories, we rely on your contact information to coordinate the free replacement shipment within 48 hours of delivery, exactly as our FAQ policies outline. We also use this information to process eligible returns: we verify that returned unused items with intact tags meet our 30-day return policy requirements before processing refunds, and we will only contact you to notify you about the return refund progress.
‌Service Personalization‌: We analyze your website browsing history and past purchase records to recommend relevant outdoor living products that align with your interests. For example, if you recently purchased a weatherproof picnic blanket, we may recommend matching portable camp tableware or a waterproof outdoor camping backpack that complements your existing gear, to help you build a full outdoor setup that fits your adventure needs. We also use your preferences to optimize our product curation process, making it easier for you to find lightweight, durable, eco-friendly outdoor goods that reduce unnecessary waste and last through countless trips.
‌Operational Communication‌: We use your email address and phone number to send you time-sensitive service-related notifications that you cannot opt out of, including alerts about delayed shipping, updates to your order modification requests, important safety information about our portable outdoor stoves (such as reminders that all our stoves meet basic outdoor safety standards and are best used in open, well-ventilated outdoor spaces), and notifications about changes to this Privacy Policy, our shipping policy, or our return policies.
‌Marketing Communications (With Your Explicit Consent)‌: Only if you have opted in to receive our promotional emails, we will send you updates about our latest outdoor living collection, exclusive discount offers, new product launches for adventure essentials, and tips and guides for your upcoming open-air journeys, such as guidance on how to clean and maintain your waterproof outdoor camping backpack, or suggestions for popular family campsite locations. You can unsubscribe from all our marketing emails at any time, using the one-click unsubscribe link located at the bottom of every promotional message we send you.
‌Platform Security and Fraud Prevention‌: We use your usage data and personal identification information to monitor for unauthorized account access, fraudulent transaction activities, and malicious attempts to compromise our e-commerce platform. This helps us protect your personal data, your payment information, and the security of all transactions conducted on www.abitarelivings.com, so no third party can misappropriate your information without your authorization.
‌Product and Service Improvement‌: We analyze aggregated, anonymized customer feedback, product review data (including the verified testimonials shared by our customers about their collapsible camping bowls, insulated water bottle holders, portable camp stoves and hanging outdoor lanterns), and website usage trends to refine our product selection, optimize our shipping speed, and design more practical, low-impact outdoor living goods that meet the expectations of our community of outdoor enthusiasts.

3. Information Sharing and Disclosure Rules

Abitare Living will never sell, rent, or lease your personal identifiable information to any unrelated third parties for their own marketing purposes, under any circumstances. We only share your necessary information with trusted third-party service providers who are bound by strict data protection agreements, and only to the extent required to deliver our services to you:

‌Fulfillment and Shipping Partners‌: We share your name, shipping address, and contact phone number with our trusted logistics providers, so they can successfully deliver your ordered outdoor living products to you. For customers who are located in most North American and European regions where we currently support international shipping, the minimal required information is shared only with the designated cross-border courier responsible for your shipment, and the courier is prohibited from using your data for any other delivery-unrelated purposes.
‌Authorized Payment Processors‌: We share only the necessary transaction-related information with our PCI-compliant payment service providers, to complete your payment processing, verify transaction legitimacy, and prevent payment fraud. None of our payment partners are permitted to store your full credit card details for longer than required to complete the payment flow.
‌Regulatory and Legal Disclosure‌: We may disclose your personal information only when we are legally required to do so, to comply with valid court orders, government regulatory investigations, or legal proceedings applicable to our operations at our registered address: 7 Rue Nicolas Glesener, L-6131 Junglinster, Luxembourg. We will always make reasonable efforts to notify you before disclosing your information in response to a legal request, unless we are explicitly prohibited from doing so by law.
‌Business Transaction Scenarios‌: In the event that Abitare Living undergoes a merger, acquisition, or full or partial sale of business assets, your personal information will be transferred to the new operating entity as part of the business assets. We will give you at least 30 days advance notice before the transfer of your data takes place, so you can choose whether to continue using our services or close your account with us before the transition is completed.
‌Aggregated Anonymized Data Sharing‌: We may share fully anonymized, de-identified aggregated user data with outdoor industry partners, market research institutions, or eco-friendly product advocacy organizations. This aggregated data does not contain any information that can be used to identify individual customers, and it is only used to analyze industry trends, promote the development of sustainable outdoor products, and advocate for more people to enjoy nature in eco-friendly ways.

4. Data Storage and Security Protection

Your personal information is stored on encrypted, password-protected servers located in certified secure data centers that meet the strictest EU data protection standards, aligned with our registered office in Luxembourg. We have implemented a multi-layered data security system to ensure your information is never accessed by unauthorized parties:

All sensitive personal data including payment information and contact details is encrypted end-to-end using industry-standard AES-256 encryption protocols, both when the data is in transit across our website and when it is stored on our servers.
All our internal staff can only access customer personal information on a strictly need-to-know basis: our customer service team can only view the order details and contact information required to resolve your support requests, while our product curation team only has access to anonymized aggregated usage data, with no ability to view identifiable personal information. All internal access to customer data is logged and audited on a regular monthly basis.
We conduct quarterly independent third-party security audits to identify and patch any potential vulnerabilities in our e-commerce platform, our website www.abitarelivings.com, and our data storage systems, to prevent data breaches before they can occur.
We retain your personal information only for as long as it is necessary to fulfill the purposes we collected it for: for order records, we retain the data for 7 years to comply with Luxembourg commercial and tax legal requirements, and after that period we securely delete or anonymize all your personal data that is no longer required. If you choose to close your Abitare Living customer account, we will permanently delete all your personal profile information within 10 working days, except for a small amount of information we are legally required to retain for accounting, tax, and dispute resolution purposes.

5. Your Data Rights as a Customer

In alignment with the General Data Protection Regulation (GDPR) and other applicable global data protection laws, you hold full and enforceable rights over your personal information, and you can exercise all these rights at any time free of charge, by sending us a request to our official email [email protected]:

‌Right of Access‌: You can request a full copy of all the personal information we hold about you, including details of all your past orders, your browsing history records, communications you have had with our customer service team, and all the data points we have collected and stored related to your account. We will deliver this full data copy to you within 15 working days of receiving your request.
‌Right of Rectification‌: If you notice that any of your personal information in our system is incorrect, for example your shipping address is outdated, your phone number has changed, or your email address is no longer in use, you can log in to your account on www.abitarelivings.com to update these details directly, or contact our support team to correct the inaccurate information for you immediately.
‌Right to Erasure (Right to be Forgotten)‌: You can request that we permanently delete all your personal information from our systems, when there is no longer a legitimate legal or operational reason for us to retain your data. After we verify your identity, we will process your deletion request within 30 working days, and notify you once the deletion process is fully completed.
‌Right to Restriction of Processing‌: You can request that we pause the processing of your personal data, in scenarios where you dispute the accuracy of your data, you believe our processing of your information is unlawful, or you no longer require us to process your data for order fulfillment but you need us to retain the information for legal claim purposes.
‌Right to Data Portability‌: You can request that we provide all your personal data that you have submitted to us, in a structured, machine-readable standard format, so you can easily transfer your personal data to another e-commerce platform or personal data management service of your choice.
‌Right to Object to Marketing‌: At any time, you can opt out of all our marketing related communications, either by clicking the unsubscribe link in our promotional emails, or by sending a simple request to our customer support team. We will stop sending you all marketing messages within 3 working days of receiving your opt-out request.
‌Right to Lodge a Complaint‌: If you believe that our processing of your personal information has violated applicable data protection laws, you have the right to submit a complaint to the relevant data supervisory authority in your country of residence, or the data protection authority in Luxembourg where our company is registered.

6. Cookies and Similar Tracking Technologies

Our website www.abitarelivings.com uses cookies, small text files that are stored on your device when you visit our site, to make your browsing experience more smooth, convenient, and personalized:

‌Necessary Functional Cookies‌: These cookies are absolutely essential for our website to operate normally, they help you stay logged into your customer account, keep items in your shopping cart as you navigate between product pages, and ensure the checkout process runs correctly. You cannot disable these necessary cookies if you want to complete a purchase on our e-commerce site.
‌Performance Analytics Cookies‌: These cookies help us understand how visitors interact with our website, by collecting anonymized usage data that shows which product pages are most popular, where users encounter navigation issues, and how we can optimize our website speed and layout. All data collected by these analytics cookies is fully anonymized, and cannot be linked back to any individual user’s personal identity.
‌Personalization Cookies‌: These cookies record your browsing preferences, such as your preferred language, and the categories of outdoor gear you are most interested in, so when you return to visit our store later, we can pre-load product recommendations that are tailored to your personal tastes.
‌Advertising Cookies‌: With your explicit consent, we may use third-party advertising cookies to display relevant Abitare Living product advertisements to you on other social media platforms and partner websites, that match the outdoor gear products you have previously viewed or purchased on our site. You can disable these advertising cookies at any time, via the ad settings page of the third party platform you are using.

You can adjust the cookie permission settings in your web browser at any time, to reject non-necessary cookies, but please note that disabling certain cookies may limit some of the convenient functions available on our website.

7. Protection of Minors’ Privacy

Abitare Living’s e-commerce platform, products and services are designed and intended for use by adults aged 18 years and above. We do not intentionally collect any personal identifiable information from children under the age of 16. If you are a parent or legal guardian of a minor, and you discover that your child has submitted personal information to our website without your consent, please contact us immediately at [email protected], and we will immediately delete all the relevant information related to the minor from our servers, and take all necessary steps to ensure no such data is retained in our systems.

8. Cross-Border Data Transfers

Since Abitare Living is registered in Luxembourg, in the heart of the European Union, your personal data is primarily stored and processed within the European Economic Area (EEA). In very rare cases, when we are required to transfer your data to a third country outside the EEA to support international order fulfillment for customers in other supported shipping regions, we will ensure that the destination country provides an adequate level of data protection as determined by the European Commission, or we will implement legally approved standard contractual clauses to protect your personal information during the cross-border transfer process, ensuring that your data privacy rights are fully protected no matter where your information is processed.

9. Updates to This Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in our business operations, new features added to our e-commerce platform, updates to applicable legal and regulatory requirements, or adjustments to our data processing practices. When we make material changes to this policy, we will post the updated version on this page of our website, with a clearly marked new effective date, and we will send a direct notification to your registered email address to inform you about the upcoming changes at least 14 days before they go into effect. We encourage you to review this Privacy Policy periodically, to stay informed about how we protect your personal information. Your continued use of our website and services after the updated policy becomes effective will be considered as your agreement to the revised terms of this Privacy Policy.

10. Contact Information for Privacy Inquiries

If you have any questions, concerns, or requests related to this Privacy Policy, or our personal data processing practices, you can reach out to our designated data protection officer at any time, using our official contact details:

‌Company Name‌: Abitare Living
‌Official Website‌: www.abitarelivings.com
‌Contact Email‌: [email protected]
‌Contact Address‌: 7 Rue Nicolas Glesener, L-6131 Junglinster, Luxembourg
‌Contact Phone‌: +352 7876761