Terms of Service – Abitare Living

‌Effective Date: September 15, 2026‌

Welcome to the official Terms of Service of Abitare Living, accessible through our e-commerce website www.abitarelivings.com. We are a community of outdoor enthusiasts dedicated to providing eco-friendly, practical outdoor living goods, home to 34k happy customers who trust our low-impact, long-lasting adventure essentials for every open-air journey you take. These Terms of Service set out the legally binding rules, rights and responsibilities that govern all access to and use of our platform, every purchase you make on our website, and all interactions you have with our brand, customer support team and product community. By creating a customer account, browsing our product collection, or completing an order for any of our outdoor gear including portable camp tableware, weatherproof picnic essentials, insulated drink holders, portable outdoor stoves, waterproof camping backpacks and hanging outdoor lanterns, you confirm that you have read, fully understood and agreed to be bound by every clause outlined in this document. All our services are designed to remove unnecessary hassle from your outdoor planning process, so you can fully enjoy every moment spent outside, while leaving the natural world as beautiful as you found it.

1. Account Registration and User Eligibility

To access certain exclusive features on our platform including saved shipping address preferences, order history tracking, personalized product recommendations, and early access to new limited-edition outdoor gear launches, you may choose to register for a free Abitare Living customer account. When creating an account, you agree to provide accurate, complete and up-to-date personal information at all times, including your full legal name, valid contact email address, correct contact phone number, and accurate billing and shipping details.
You must be at least 18 years of age to register for an account and make purchases on our website, or you must be accessing our services under the supervision and explicit consent of a parent or legal guardian who takes full responsibility for all your account activities. You are fully responsible for maintaining the confidentiality of your account login credentials, including your password, and for all activities that occur under your registered account. If you detect any unauthorized access to your account, you must notify our team immediately via our official contact email [email protected], so we can assist you to secure your account and prevent any unauthorized fraudulent transactions.
You may not use another person’s identity or credentials to register for an account without their explicit written permission, you may not create fake fraudulent accounts to abuse our promotions, and you may not transfer your registered account to any third party without our prior explicit written approval. We reserve the full right to suspend or permanently terminate any account we reasonably determine to violate these eligibility rules, with no prior notice required for cases of confirmed fraudulent activity.

2. Product Information, Pricing and Accuracy

We make every effort to ensure that all product descriptions, images, specifications, material composition details and functional feature introductions listed on www.abitarelivings.com are as accurate and up-to-date as possible. Every item we curate is made with low-impact, eco-friendly materials, built to last through countless outdoor trips and reduce unnecessary waste, from our collapsible camping bowls that fit easily into small backpacks, to our weatherproof picnic blankets that hold up against light unexpected drizzles on campsites. Each product page also lists exact compatible dimensions for related accessories, for example, the specific size ranges of standard 500-750ml water bottles that fit our insulated drink holders that keep beverages cold for over 6 hours on hiking trails.
However, we do not guarantee that all product information on our platform is 100% error-free at all times, including accidental typos in pricing labels, incorrect stock status markings, or unintentional color description discrepancies caused by individual display screen calibration differences on user devices. If an item you ordered is found to have an incorrect listed price or incorrect product specification description due to a platform system error, we will contact you as soon as possible to notify you of the error, and provide you with two options: you may cancel your corresponding order for a full 100% refund, or we can work with you to arrange the correct product at the adjusted accurate price. We are not obligated to fulfill orders placed for items that are listed at an incorrectly unrealistically low price due to obvious system errors.
All displayed product prices on our website are quoted in EUR by default, unless explicitly marked otherwise, and all prices are subject to change without prior notice, though any price changes will not affect orders you have already successfully paid for. All applicable value-added taxes, import duties for cross-border shipments to supported regions, and shipping fees are calculated separately during the final checkout process, and will be clearly displayed to you before you confirm your payment, so you can see the full total order cost before completing your purchase.

3. Order Processing, Payment and Modification Rules

Once you complete the checkout process and submit your payment for your selected outdoor living goods, we will send you an automated order confirmation email to your registered email address immediately, to confirm the details of your purchased items, total order cost, and submitted shipping information. All payments must be completed via the authorized, PCI-compliant payment channels we support on our website, and you confirm that you are the legal authorized holder of the payment method you use to complete your transaction.
You may request order modifications including updating your shipping address, adjusting selected item quantities, or changing your preferred product color within 2 hours of completing your payment, before the order enters our official shipping processing workflow. Once your order has been marked as dispatched for shipping by our fulfillment team, no further modifications can be made to your order details, to avoid disrupting our fast dispatch process that gets your gear to you as quickly as possible.
All our portable outdoor stoves meet basic outdoor safety standards, and we strongly recommend using them exclusively in open, well-ventilated outdoor spaces as stated in our product guides. All order confirmations include a link to the full safety instructions for all applicable stoves and other outdoor safety critical gear, so you can review these guidelines before your item arrives. If your payment is flagged for potential fraud verification by our security system, our customer support team will contact you to request simple identity verification details, to confirm the legitimacy of the transaction before we proceed to process your order. We reserve the right to refuse or cancel any order at our discretion if we reasonably determine the transaction to be fraudulent, or if the ordered item is listed as out of stock unexpectedly due to real-time inventory system delays.

4. Shipping, Delivery and Post-Delivery Support

We currently support shipping to most North American and European regions, and full up-to-date details of all eligible destination countries, applicable cross-border import duty rules, and available shipping speed options are listed on our dedicated shipping policy page, to help you confirm your location is eligible for delivery before checkout. For all standard shipping options, delivery of in-stock outdoor products usually takes 5-7 business days, calculated from the date your order ships out from our fulfillment center. Once your package is dispatched, we will immediately send real-time tracking information to your registered email address, so you can monitor the exact location and estimated delivery window of your order at any time.
We are not responsible for delivery delays caused by unforeseen circumstances outside our reasonable control, including but not limited to extreme natural weather events, local logistics network disruptions, customs clearance processing delays for international shipments, or incorrect shipping address information you provide during checkout. If you enter an incorrect delivery address that results in your package being returned to our fulfillment center, you will be required to cover the additional reshipping fees for us to send the order to your corrected valid address.
When your order arrives at your designated location, you are advised to inspect the outer packaging and all contained items promptly upon signing for delivery. If you find your outdoor gear arrives with missing parts or accessories, you may contact our customer service team within 48 hours of delivery confirmation, and we will arrange a free replacement of the missing components for you immediately, with no extra shipping fees charged. For maintenance guidance for your outdoor gear, our FAQ section provides clear step-by-step instructions, including guidance on cleaning your waterproof outdoor camping backpack: wipe surface dirt with a soft damp cloth, avoid machine washing, and store it fully dry to keep its waterproof coating in perfect working condition for years of trips.

5. Return, Refund and No-Only-Refund Rules

All return related activities on our platform are governed by our official Return and Refund Policy, which is fully incorporated by reference into these Terms of Service. To be eligible for a return, items you send back must be completely unused, with all original product tags, protective packaging, user manuals and accompanying accessories fully intact, in fully resalable condition, and your return request must be submitted no later than 30 calendar days after you confirm delivery of your order.
Used products that show obvious signs of field use, fabric stains, scratch marks on metal components, washed materials that cannot be resold are not eligible for return. For example, a weatherproof picnic blanket that you have already brought to a campsite for use, or a portable camp stove that has already been ignited, will not be accepted as a valid return. We strictly do not allow any pure only-refund requests without physical return of the purchased goods under any non-damaged, non-missing-part scenarios. No full or partial monetary refund will ever be processed before our warehouse team completes a full inspection of your returned items and confirms they meet all return eligibility criteria.
In the exceptional case where your delivered item arrives with confirmed missing parts or manufacturing defects, we will arrange a free full replacement of the item or missing components, and no only-refund request will be approved for this scenario. Return shipping fees for valid eligible returns are the sole responsibility of the customer, unless the return is caused by our confirmed error, such as us sending you an incorrectly sized item that does not match your original order. Once your returned items pass our inspection, your refund will be credited back to your original payment method within 5-7 business days, and the processing timeline may vary slightly depending on the policies of your issuing bank.

6. User Conduct and Acceptable Use Rules

By using our platform, you agree that you will not:

Use our website for any illegal, unauthorized commercial purpose that violates applicable local, national or international laws, regulations or public order rules.
Attempt to hack into our website systems, intercept transmitted user data, upload malicious malware or viruses that may damage the operating functions of www.abitarelivings.com, interfere with the normal operation of our platform, or steal personal information of other registered customers.
Copy, reproduce, distribute, publicly display, or create derivative works from our original product photos, website design content, brand copywriting, or user testimonial content published on our platform for commercial use without obtaining our explicit written prior approval.
Harass, abuse, or send malicious spam messages to our customer support team, other users browsing our platform, or our brand team members, or submit false malicious reviews to damage our brand reputation.
Make unauthorized false claims that misrepresent the performance, safety or quality of Abitare Living products, or resell our branded outdoor living goods at unreasonably marked up prices on third party platforms without our prior distribution authorization.
Use automated bots, crawler tools, or scripts to scrape large volumes of data from our website, create fake accounts to exploit promotional offers, or submit mass false fraudulent orders.

We reserve the right to permanently block your access to our website, terminate your registered account, and pursue all available legal remedies if we confirm you have violated any of these acceptable use rules.

7. Intellectual Property Rights

All content published on www.abitarelivings.com, including but not limited to our brand logo, original product photographs, website layout design, all text descriptions of our eco-friendly product lines, our video guides for product usage and maintenance, and all software code used to operate our platform, is the exclusive intellectual property of Abitare Living, protected by global copyright, trademark and intellectual property laws.
You may not reproduce, modify, distribute or use any of our intellectual property assets for commercial purposes without our explicit written authorization. If you choose to submit user-generated content to our platform, including product reviews, photos of our gear you take on your outdoor trips, or feedback about your usage experience, you grant us a non-exclusive, royalty-free, perpetual global license to use, display, and share this content for brand promotion, product improvement and community building purposes, while always respecting the creative ownership rights of the original content creator. None of the provisions in these Terms of Service transfer any ownership of our intellectual property rights to you, and all rights not explicitly granted to you in this document are fully reserved by Abitare Living.

8. Disclaimer of Warranties and Limitation of Liability

Our website and all our outdoor living products are provided on an “as is” and “as available” basis, to the fullest extent permitted by applicable law. Abitare Living makes no express or implied warranties that the operation of our website will be completely uninterrupted, error-free, 100% free of known security vulnerabilities at all times, or that all defects on our platform will be immediately corrected. All our outdoor gear is designed and tested for normal recreational outdoor use, but we do not guarantee that every product will meet all your specific custom usage requirements that fall outside standard recreational outdoor scenarios.
To the maximum extent allowed by applicable law, Abitare Living shall not be held liable for any indirect, incidental, consequential, punitive or special damages arising from your use of our website or purchased products, including but not limited to lost outdoor trip planning costs, lost profits, incidental personal injuries caused by improper operation of portable outdoor stoves against our safety guidance, or data loss resulting from your own failure to secure your account login credentials. Our total aggregate maximum liability for any claim related to your order, platform access or interaction with our services is strictly limited to the total purchase amount you paid for the corresponding specific product that gives rise to the claim. Some jurisdictions do not allow the exclusion of implied warranties or limitation of consequential damages, so some of these limitation clauses may not fully apply to you based on the consumer protection laws applicable in your region of residence.

9. Policy Modifications and Governing Law

We reserve the right to update, amend or modify these Terms of Service at any time at our sole discretion. When we make material changes to these clauses, we will post the revised updated version on this Terms of Service page of our website, mark it with a new clearly stated effective date, and send you a direct notification to your registered email address at least 14 days before the new revised terms officially go into effect. Your continued use of our website, your registered customer account, or your placement of new orders on our platform after the new effective date of the revised Terms of Service will be deemed as your full acceptance of all the updated clauses.
These Terms of Service shall be governed by, and interpreted in full accordance with, the laws of Luxembourg, where our company is registered at 7 Rue Nicolas Glesener, L-6131 Junglinster, Luxembourg. Any disputes, disagreements or legal claims arising out of or related to these Terms of Service, your use of our platform, or your purchased orders from Abitare Living, shall first go through friendly negotiated resolution between both parties. If no mutually agreeable resolution can be reached after 30 days of negotiation, all disputes shall be submitted to the exclusive jurisdiction of the competent courts located in the jurisdiction where our registered Luxembourg office is situated.

10. Contact Information

If you have any questions, concerns, or inquiries about any clause within these Terms of Service, you can reach our designated support team at any time via our official contact channels:

‌Company Name‌: Abitare Living
‌Official Website‌: www.abitarelivings.com
‌Contact Email‌: [email protected]
‌Contact Address‌: 7 Rue Nicolas Glesener, L-6131 Junglinster, Luxembourg
‌Contact Phone‌: +352 7876761